Russ has been teaching customer service principles for over 18 years and has been in the customer service industry for well over 30 years.
He brings a unique and fresh approach to help you look after your employees and customers which in turn adds to your bottom line.
His keynotes and workshops have been described as lively, entertaining and like nothing you have seen before!
People learn through moments of enjoyment and Russ builds all of his sessions and keynotes to maximize your ROI!
“Russ will give you practical tips on running a booth at a trade show, so many that you will go “I should have known that, why didn’t I do that!”. Plus more detailed advice that will cause you to do certain things, or not do certain things, at a trade show. Far too many walk into a booth thinking I know my business, that’s all I need to do. In a few hours, Russ will take you beyond that. I have given Russ’ name to clients of mine when I find out they will be at a Trade Show.”