At Your Service!
A 10-step program to better customer service and employee retention. Some of the topics include; educating employees, creating an x-factor, and building customer and employee loyalty.
This program is designed for front line employees, supervisors, and middle management, but is also extremely useful for managers and owners as well. A full, one day course that will assist you in getting the creative juices flowing and make you look at customer service in a whole new light. You’ll leave here with the tools required to change your customer service into Service Excellence! This is a full day seminar but several modules of this program can be broken down into one or two hour sessions, or a half day workshop as well.
This program is designed to help individuals go from panic to power on the platform. Whether presenting a sales pitch to important clients, speaking to your peers, or being the master of ceremonies for a special occasion, this course will enable you to present with style and confidence. Some of the topics covered include; the power of storytelling, speaking from the heart, the first thirty seconds, and the take home message. Two hour, half and full day sessions are offered!
Making Trade Shows Work!
This program is designed to help any business who are entering a trade show for the very first time or for the hundredth time! Russ has helped thousands of companies achieve their goals through his programs. Learn why companies exhibit, pre-show planning, the booth, personnel, qualifying a visitor, the lead retrieval system, post-show follow up, and much more. Two hour and half day sessions are offered!