If Good Customer Service is Common Sense, Why Isn’t it Common Practice?
A serious look at several real life customer service encounters but presented in a humorous and light-hearted way, and filled with lots of food for thought. Your audience will leave with several tips and techniques that will yield immediate results with their customer service. Timing for this keynote is thirty to sixty minutes.
Be the Exception
This motivational keynote is ideal for a youth audience. Russ shares stories about many issues that children and teenagers face today….drugs, racism, and bullying. He weaves several stories through this powerful presentation and will leave your audience wanting more. Timing for this keynote is forty-five to sixty minutes.
The 4 E’s to Excellence
This inspiring keynote will give any audience member the motivation to reach for greater heights. Hear first hand how Russ has earned a six-figure income in two completely different industries with only a high school education. We all have special talents…but do we use them? Your audience will leave this keynote with renewed focus and drive to achieve their dreams! Timing for this keynote is thirty to forty-five minutes (depending on time allowed, program may be changed to the 3 E’s to Excellence).
